General Terms and Conditions

Delivery Times/Days (Adelaide, South Australia Time)

Order by 5:00 pm for delivery on the next business day, including Saturdays (delivered between the hours 7:00 am and 7:00 pm). Delivery will be via personal courier. We don't deliver on public holidays or Sundays.

General Delivery Terms and Conditions

Gifts will be delivered to the address as provided by you. 

• Please double check your email confirmation e.g. that you have the correct address (watch autofill), typed a ''message'', correct spelling, the recipient's name and details are correct, as well as the delivery date required. If you have made a mistake please email us to amend it.
• We are unable to add emoji's to a card and please keep the message short  - a florist size card is included with your gift. Less is more!!
• If we are given an incorrect address, or can't gain access to the property, and re-delivery of the gift to a different address is required, or reattempt the delivery, an additional delivery charge will apply and the delivery may be rescheduled on a different date.
• If you have arranged a delivery and selected YES to leaving the gift and the recipient does not answer the door, the gift will be left in the location the courier believes to be the most secure at that address. We cannot be held responsible for stolen goods.
• If the courier does not believe there is a secure enough location to leave the gift, they cannot access the property (e.g. Locked Gates/Dogs) or in extreme weather (e.g. heat/heavy rain), the gift will be returned to us. We will then contact you as soon as practicable to discuss payment of a re-delivery fee. In that case, we cannot guarantee the re-delivery of the gift will be processed straight away.
• If you have selected NO for leaving the gift, we will attempt to deliver to the address provided, however if no answer, the gift will be returned to us. We will then contact you to discuss payment of a re-delivery fee.
• For country deliveries some items may be substituted to avoid products being heat damaged, due to the amount of time they will be in transit.
• All prices are in Australian Dollars and include GST where applicable.
• International Customers please place orders at least 2 business days' in advance to allow for time zone differences.
• If an item within the gift is out of stock i.e. a particular colour is on the photograph or e.g. a teether included - we will substitute it and always replace with a similar, equal or greater value product. 
• Whilst we endeavor to ensure pictures on the site are up to date, as a small business, this isn't always possible as suppliers change packaging regularly, or discontinue stock often. We are also trying to reduce plastic consumption. We recommend making sure you read the items included in the description and not just rely on the picture. If you have any questions, email us for a prompt reply.
• Nappy Cake muslin wrap patterns may differ to that in pictures due to difficulty in sourcing stock. At all times the photos are indicative and a general colour theme will be followed of pink, blue, neutral, (complimented by other colours of green/grey/navy/red) as the designer of the Cake sees fit, not necessarily the exact wraps as pictured. We still guarantee great quality and an impressive gift!
• Ensure the recipient washes wraps/garments etc prior to use, and ensures all remnants of packaging has been removed.  

Hospital Deliveries

We deliver to all hospitals, however, most hospitals will not permit us to deliver directly to the patient and required us to leave the item at the nurses' station/reception. We then have no control over when the item will be handed to the patient once it has been delivered by us.

The gift must be addressed to the patient as they are checked in (i.e. correct surname) so we don't get turned away. The gift also must not be addressed to the newborn baby because they are not the patient. We will amend the message card to be the patient name only to avoid any confusion at the hospital.

Also be aware that some hospitals may discharge patients earlier than expected, so a re-delivery fee will be applied to redirect to a home/different address even if the baby is still in the hospital, it cannot be left.

We do not send gifts to interstate hospitals as we like to be assured arrival of the gift safely.  In that case, it is best to provide us an alternative address.

See above re failed delivery and re-delivery fee.

Sending within South Australia